Refund Policy

Last updated: 13 August 2026

Our 30-day return promise

You may ask to return an eligible item within 30 days after receiving it. For a voluntary return after the statutory cancellation period, the item must be unused, in the same condition as received and in its original packaging, with proof of purchase.

Start every return by emailing info@bezq.co.uk. Please wait for acceptance and return instructions before sending anything. Items sent without first contacting us may be delayed or refused where the law allows.

Your cancellation right

For most online purchases, consumers may cancel without giving a reason within 14 days after delivery. After telling us that you are cancelling, you normally have a further 14 days to send the goods back.

Cancellation rights do not apply in every case. Exceptions can include personalised or perishable goods and sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken. We will not treat an item as exempt merely because it is a fragrance or personal-care product.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged, misdescribed or incorrect. We will assess the issue and provide the remedy required by law. These rights apply to sale items too and are not limited by our voluntary 30-day return promise.

Return shipping

If an item is faulty, damaged, misdescribed or incorrect, we will provide return instructions and cover reasonable return costs where required. For a change-of-mind return, we will tell you during the return process whether any direct return cost applies. Original standard delivery charges are refunded where required by statutory cancellation rights; any extra amount paid for an enhanced delivery option need not be refunded.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are made to the original payment method. Under statutory cancellation rights, the refund will be made within 14 days after we receive the goods back or, if earlier, after you provide evidence that they were sent. Your bank or payment provider may take additional time to show the credit.

Exchanges

The quickest way to exchange an item is normally to complete the agreed return and place a separate order for the replacement.

Return address

Email info@bezq.co.uk and wait for return instructions before sending an item.

BEZQ LTD
Unit C-34, Alison Business Centre
Sheffield
S2 1AS
United Kingdom

This return address is not the company’s registered office.